Return policy

Return Policy

Last Updated: September 18, 2026

At FictionPlanes, we want our customers to shop with confidence. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

1. Return Period

We accept eligible return requests within 30 days of the date you receive your order.

To request a return, please contact our customer service team:

Email: fictionplanes@outlook.com
Customer Service Phone: +1 678-293-5208

Please provide your order number, the item you wish to return, and the reason for the return.

2. Return Eligibility

To be eligible for a return, the product must:

Be unused and in its original condition

Be free from damage, stains, or signs of use

Include all original packaging, labels, accessories, and components

Be returned in a condition suitable for inspection and resale

Products that do not meet these requirements may not be eligible for a refund.

3. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from the item you ordered, please contact us as soon as possible.

When contacting us, please provide:

Your order number

A description of the issue

Clear photos showing the product and the problem

After reviewing your request, we will provide an appropriate solution, which may include a replacement, refund, or other resolution.

If a return is required because of a confirmed product defect, shipping damage, or an incorrect item sent by us, FictionPlanes will cover reasonable return shipping costs.

4. Returns for Non-Quality Reasons

If you wish to return an eligible product for reasons unrelated to a product defect, shipping damage, or fulfillment error, you may still request a return within the applicable 30-day return period.

For non-quality-related returns, the customer is responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law.

5. Non-Returnable Items

The following products may not be eligible for return:

Products that have been used, damaged, or altered after delivery

Products missing original packaging or essential components

Personalized or customized products

Items clearly marked as final sale or non-returnable at the time of purchase

Products that cannot be returned for hygiene, health, or safety reasons after opening or use, where permitted by applicable law

These restrictions do not affect any mandatory consumer rights available under applicable law.

6. Return Process

To return an eligible product:

Provide your order number, the item you wish to return, and the reason for your return.

For damaged, defective, or incorrect products, provide clear photos showing the issue.

Package the product securely with its original packaging, accessories, and components.

Send the return to the return address listed below.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

7. Return Address

Returns should be sent to:

FictionPlanes Returns
1807 Peck Court
Newport Beach, California 92660
United States

This is our designated U.S. return address for eligible returns.

For assistance with your return, please contact our customer service team before shipping your package.

Please do not send cash-on-delivery (COD) returns unless specifically authorized by our customer service team.

8. Return Shipping Costs

For returns made for personal or non-quality-related reasons, customers are responsible for return shipping costs.

If the return is due to a confirmed defective product, shipping damage, or an incorrect item sent by FictionPlanes, we will be responsible for reasonable return shipping costs.

9. Refunds

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If your return is approved, the applicable refund will be issued to the original payment method used for the purchase.

After a refund has been processed, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

10. Exchanges

If you receive a damaged, defective, or incorrect product and would prefer a replacement, please contact our customer service team.

Replacement availability depends on current inventory. If a replacement is unavailable, we may provide an appropriate refund instead.

11. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee that an order can be cancelled or modified once it has entered processing or has been shipped.

12. Contact Us

If you have questions about a return, refund, exchange, or order, please contact us:

FictionPlanes
Operated by Kunming Hedu Trading Co., Ltd.

Email: fictionplanes@outlook.com
Customer Service Phone: +1 678-293-5208
Website: fictionplanes.com

Company Address:
Room 1803, Building 6, Vanke West View Community, Vanke City
Guanyinsi Community, Puji Subdistrict Office
Wuhua District, Kunming City
Yunnan Province 650000
China

Return Address / U.S. Warehouse:
1807 Peck Court
Newport Beach, California 92660
United States