payment policy
Payment Policy
Last Updated: September 18, 2026
This Payment Policy explains the payment terms applicable to purchases made through FictionPlanes at fictionplanes.com. FictionPlanes is operated by Kunming Hedu Trading Co., Ltd.
By placing an order through our website, you agree to the payment terms described below.
1. Accepted Payment Methods
FictionPlanes accepts major credit and debit cards and other payment methods made available through our checkout system.
Available payment methods may include:
Visa
Mastercard
American Express
Other major credit or debit cards supported at checkout
The payment methods available to you may vary depending on your country, region, currency, and the services supported by our payment providers.
Please refer to the checkout page for the payment options currently available for your order.
2. Payment Authorization
When you place an order, you authorize FictionPlanes and our payment service providers to charge the total amount displayed during checkout to your selected payment method.
Your card issuer, bank, or payment provider may perform additional verification or authorization checks before approving the transaction.
An order may not be processed until payment has been successfully authorized.
3. Payment Security
We take reasonable measures to provide a secure checkout experience.
Payments may be processed by independent third-party payment service providers using security technologies designed to protect payment information during transmission and processing.
FictionPlanes generally does not directly store complete credit or debit card numbers.
Customers are responsible for ensuring that the payment information submitted during checkout is accurate and that they are authorized to use the selected payment method.
4. Billing Information
When completing a purchase, you must provide accurate and complete billing information.
The billing information you provide should correspond with the information associated with your selected payment method.
Incorrect or incomplete billing information may result in payment failure, additional verification, or delays in processing your order.
5. Payment Failure or Declined Transactions
A payment may be declined for various reasons, including:
Incorrect card information
Insufficient available funds or credit
Incorrect billing information
Card expiration
Bank security restrictions
Online or international transaction restrictions
Additional verification requirements
If your payment is declined, please check the information entered during checkout or contact your bank, card issuer, or payment provider.
FictionPlanes does not control payment authorization decisions made by banks or independent payment providers.
6. Order Confirmation
After a successful payment and order submission, you may receive an order confirmation by email.
An automated payment or order confirmation does not prevent us from reviewing an order for pricing errors, product availability, suspected fraud, shipping restrictions, or other legitimate issues.
If an order must be cancelled after payment has been collected, an applicable refund will be issued to the original payment method.
7. Prices and Currency
Product prices are displayed on fictionplanes.com and may be shown in the currency applicable to your shopping experience.
If your payment method is denominated in a different currency, your bank, card issuer, or payment provider may perform currency conversion using its own exchange rate.
Currency conversion fees, foreign transaction fees, or similar charges imposed by your financial institution are not controlled by FictionPlanes.
8. Taxes, Duties, and Other Charges
Applicable taxes and shipping charges may be calculated or displayed during checkout where required.
International purchases may also be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.
Unless otherwise indicated at checkout, customers may be responsible for applicable import-related charges in accordance with local requirements.
9. Payment Verification
For security and fraud-prevention purposes, certain transactions may require additional verification.
We may request reasonable information necessary to verify an order or payment. If required verification cannot be completed, we may delay or cancel the affected order and issue an applicable refund.
10. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Once a refund has been processed by us, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
For eligibility requirements and return procedures, please refer to our Return Policy.
11. Unauthorized Transactions
If you believe your payment method has been used without authorization to place an order through FictionPlanes, please contact your bank or card issuer promptly and notify our customer service team at fictionplanes@outlook.com.
We may request relevant order information to assist with reviewing the transaction.
12. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes in our payment methods, service providers, business practices, or applicable requirements.
The latest version will be published on this page with an updated "Last Updated" date.
13. Contact Us
If you have questions about payments, billing, or an order transaction, please contact us:
FictionPlanes
Operated by Kunming Hedu Trading Co., Ltd.
Email: fictionplanes@outlook.com
Website: fictionplanes.com
Company Address:
Room 1803, Building 6, Vanke West View Community, Vanke City
Guanyinsi Community, Puji Subdistrict Office
Wuhua District, Kunming City
Yunnan Province 650000
China
U.S. Warehouse:
1807 Peck Court
Newport Beach, California 92660
United States