Terms of service

Terms of Service

Last Updated: September 18, 2026

Welcome to FictionPlanes. These Terms of Service ("Terms") govern your access to and use of fictionplanes.com and the products and services provided through the website.

FictionPlanes is operated by Kunming Hedu Trading Co., Ltd. Throughout these Terms, the terms "FictionPlanes," "we," "us," and "our" refer to Kunming Hedu Trading Co., Ltd.

By accessing our website, placing an order, or using our services, you agree to these Terms. If you do not agree with these Terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you have reached the age of majority in your jurisdiction or otherwise have the legal capacity required to enter into a binding agreement.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not transmit viruses, malicious code, or other materials designed to interfere with the security, operation, or functionality of our website.

2. Products and Services

FictionPlanes specializes in pet supplies and related products for customers in international markets.

We make reasonable efforts to display product descriptions, specifications, photographs, colors, dimensions, and other information accurately. However, the appearance of products may vary slightly depending on lighting, photography, screen settings, manufacturing variations, or other factors.

We reserve the right to modify, discontinue, or limit the availability of products or services at any time, subject to applicable law.

Product availability is not guaranteed until an order has been successfully processed.

3. Prices

Product prices are displayed on our website and may change from time to time.

We reserve the right to correct pricing errors, typographical errors, or inaccurate product information.

Applicable shipping charges, taxes, duties, or other fees may be displayed separately during checkout or charged according to applicable laws and customs requirements.

4. Orders

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information.

Submission of an order does not necessarily mean that the order has been accepted.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases involving:

Product unavailability
Incorrect pricing or product information
Payment authorization problems
Suspected fraudulent or unauthorized transactions
Shipping restrictions
Violations of these Terms

If we cancel an order after payment has been successfully processed, the applicable amount will be refunded according to the original payment method, subject to normal payment processing times.

5. Payment

We may accept various payment methods displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable charges associated with your purchase.

Payment transactions may be processed by independent third-party payment service providers and may be subject to their additional terms and privacy policies.

6. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Order processing generally takes 1–5 business days, while most shipments are expected to arrive within approximately 7–20 business days after shipment.

Delivery times are estimates and may be affected by customs processing, carrier delays, severe weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Eligible orders may be fulfilled through our U.S. warehouse or other logistics facilities depending on inventory availability, destination, and operational requirements.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

Eligible return requests may be submitted within 30 days of receiving an order, subject to the conditions stated in our Return Policy.

Customers must contact us before sending a product back. Products should not be returned to an address printed on the original package or to our U.S. warehouse unless that address has been specifically provided or confirmed by our customer service team for the return.

For complete eligibility requirements and procedures, please review our Return Policy.

8. Product Use

Customers are responsible for selecting products appropriate for their pets and using them according to the applicable product instructions.

Pet products should be inspected regularly for damage, wear, or deterioration. Products that become damaged or unsuitable for continued use should be discontinued where appropriate.

Where supervision is recommended for a particular product, customers are responsible for providing appropriate supervision.

Nothing in this section excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection law.

9. Accuracy of Information

We make reasonable efforts to ensure that information presented on our website is accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors and update information when reasonably necessary, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the content available through FictionPlanes, including text, graphics, logos, photographs, product presentations, website design elements, and other materials, is owned by or licensed to FictionPlanes and is protected by applicable intellectual property laws.

You may use the website for lawful personal and non-commercial purposes.

You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website content without appropriate authorization, except where permitted by applicable law.

11. Prohibited Uses

You may not use our website or services:

For unlawful or fraudulent activities
To violate applicable laws or regulations
To infringe intellectual property or other legal rights
To submit false or misleading information
To distribute viruses, malware, or malicious code
To interfere with website security or functionality
To collect information about other users without authorization
To attempt unauthorized access to our systems, accounts, or networks
To misuse our website, payment systems, promotions, or services

We may restrict access to our services where reasonably necessary to protect our business, customers, systems, or legal rights.

12. Third-Party Services

Our website may use or provide access to services operated by third parties, including payment processors, shipping carriers, analytics providers, advertising platforms, and other technology providers.

Third-party services may be governed by their own terms and privacy policies.

We are not responsible for the independent practices of third-party websites or services, except to the extent responsibility cannot be excluded under applicable law.

13. Privacy

Your use of our website is also subject to our Privacy Policy, which describes how we collect, use, disclose, and protect personal information.

Please review our Privacy Policy before using our website or providing personal information.

14. Disclaimer

We make reasonable efforts to provide reliable products, website functionality, and customer service.

Except for warranties or guarantees that cannot be excluded under applicable law, the website and services are provided on an "as available" basis.

We do not guarantee that the website will always operate without interruption, delay, or technical error.

15. Limitation of Liability

To the maximum extent permitted by applicable law, FictionPlanes and Kunming Hedu Trading Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website, products, or services where such liability may lawfully be limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or restricted, including mandatory consumer rights under applicable law.

16. Changes to These Terms

We may update these Terms periodically to reflect changes in our products, services, business practices, legal requirements, or website operations.

The latest version will be published on this page with an updated "Last Updated" date.

Your continued use of the website following an update will be subject to the revised Terms to the extent permitted by applicable law.

17. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied or modified to the extent permitted by law, and the remaining provisions will continue to apply.

18. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and other policies published on our website, constitute the applicable terms governing your use of FictionPlanes and purchases made through our website, subject to any mandatory rights provided by applicable law.

19. Governing Law

These Terms of Service and any dispute arising out of or relating to these Terms, your use of the FictionPlanes website, or your purchase of products through the website shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law principles.

Nothing in this section is intended to limit or exclude any mandatory rights or protections available to consumers under the laws of their place of residence where such rights cannot lawfully be waived or restricted.

20. Contact Information

If you have questions regarding these Terms of Service, please contact us:

FictionPlanes
Operated by Kunming Hedu Trading Co., Ltd.

Email: fictionplanes@outlook.com
Website: fictionplanes.com

Company Address:
Room 1803, Building 6, Vanke West View Community, Vanke City
Guanyinsi Community, Puji Subdistrict Office
Wuhua District, Kunming City
Yunnan Province 650000
China

U.S. Warehouse:
1807 Peck Court
Newport Beach, California 92660
United States

The U.S. warehouse is primarily used for logistics and order fulfillment. Please contact customer service before sending correspondence or returns to this location.