Privacy policy
Privacy Policy
Last Updated: September 18, 2026
This Privacy Policy describes how FictionPlanes, operated by Kunming Hedu Trading Co., Ltd. ("FictionPlanes," "we," "us," or "our"), collects, uses, stores, and protects your personal information when you visit fictionplanes.com, make a purchase, contact us, or otherwise use our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Billing address
Shipping address
Telephone number
Order and transaction information
Customer service communications
Information necessary to process and fulfill your orders
When you use our website, certain technical information may also be collected automatically, including:
IP address
Browser type
Device information
Operating system
Pages viewed and browsing activity
Referring URLs
Cookie and similar technology data
Payment information may be processed by third-party payment service providers. We generally do not directly store complete credit or debit card details.
2. How We Use Your Information
We may use the information we collect to:
Process and fulfill orders
Arrange shipping and delivery
Process payments and refunds
Communicate with you about your orders
Respond to customer service inquiries
Maintain and improve our website and services
Personalize your shopping experience
Detect and prevent fraudulent or unauthorized activity
Maintain the security of our website
Send marketing communications where permitted by applicable law
Measure the effectiveness of our advertising and marketing activities
Comply with applicable legal and regulatory requirements
3. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to operate our website, remember user preferences, understand website traffic, analyze customer interactions, and support advertising and marketing activities.
Some cookies are necessary for website functionality, while others may be used for analytics, personalization, or advertising.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.
4. Advertising and Analytics
We may work with advertising, analytics, and technology service providers to understand how visitors interact with our website and to measure or improve our advertising campaigns.
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about interactions with our website, subject to applicable law and your privacy choices.
Where required, we provide users with appropriate choices regarding advertising-related data collection.
5. How We Share Information
We may share personal information with service providers when reasonably necessary to operate our business, including:
Payment processors
Shipping and logistics providers
Warehousing and fulfillment providers
Website hosting and technology providers
Customer service providers
Analytics providers
Advertising and marketing service providers
Fraud prevention and security providers
These parties may process information on our behalf or for purposes described in their own privacy policies, depending on the nature of the service.
We may also disclose information when required by law, regulation, legal process, or a valid request from a governmental authority.
We do not sell personal information for monetary consideration. Certain advertising or analytics activities may, however, be treated as a "sale," "sharing," or targeted advertising under some privacy laws. Where applicable, users may exercise the rights provided under those laws.
6. International Data Transfers
FictionPlanes serves customers in international markets. As a result, personal information may be processed or stored in countries or regions outside your place of residence.
Where required by applicable law, we take reasonable measures to protect personal information transferred internationally.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent
Request a copy or transfer of certain personal information
Opt out of certain marketing communications
Opt out of certain targeted advertising, sale, or sharing activities where applicable
These rights may be subject to legal limitations or exceptions.
To submit a privacy request, please contact us at fictionplanes@outlook.com. We may need to verify your identity before processing certain requests.
10. Marketing Communications
If you receive promotional emails from us, you may unsubscribe by using the unsubscribe option provided in the communication or by contacting us.
Even if you opt out of marketing communications, we may still send transactional or service-related communications concerning your orders or account activity.
11. Children's Privacy
Our website and services are intended for a general adult audience and are not directed to children.
We do not knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
12. Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of independent third parties. We encourage users to review the privacy policies of third-party services before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or applicable legal requirements.
When changes are made, the revised policy will be posted on this page and the "Last Updated" date will be updated accordingly.
14. Contact Us
If you have questions about this Privacy Policy or would like to exercise applicable privacy rights, please contact us:
FictionPlanes
Operated by Kunming Hedu Trading Co., Ltd.
Email: fictionplanes@outlook.com
Website: fictionplanes.com
Company Address:
Room 1803, Building 6, Vanke West View Community, Vanke City
Guanyinsi Community, Puji Subdistrict Office
Wuhua District, Kunming City
Yunnan Province 650000
China
U.S. Warehouse:
1807 Peck Court
Newport Beach, California 92660
United States