Shipping policy
Shipping Policy
Last Updated: September 18, 2026
Thank you for shopping at FictionPlanes. We are committed to providing reliable shipping and delivery services to our customers. Please review the following information regarding order processing, shipping, delivery, and related matters.
Order Processing
Orders are generally processed within 1â5 business days after payment has been successfully confirmed.
Processing times may be extended during holidays, promotional periods, periods of high order volume, or due to circumstances beyond our reasonable control.
Once your order has been shipped, you may receive a shipping confirmation containing available tracking information.
Shipping Destinations
FictionPlanes serves customers in international markets. Shipping availability may vary depending on the destination, product, inventory location, and available logistics services.
If we are unable to ship an order to your destination, we will contact you using the information provided with your order.
U.S. Fulfillment
To support order fulfillment for customers in the United States, FictionPlanes maintains warehousing operations at:
1807 Peck Court
Newport Beach, California 92660
United States
Eligible orders may be fulfilled from our U.S. warehouse when inventory is available. Depending on product availability and the destination, some orders may be fulfilled through other logistics facilities.
The U.S. warehouse is used for logistics and fulfillment purposes and should not be used as a return address unless specifically confirmed by our customer service team.
Estimated Delivery Time
Estimated delivery times depend on the shipping destination, product availability, fulfillment location, and selected shipping service.
Most orders are expected to arrive within approximately 7â20 business days after shipment.
Please note that delivery estimates are provided for reference and are not guaranteed. Customs processing, severe weather, carrier delays, public holidays, or other circumstances outside our control may affect delivery times.
Shipping Fees
Applicable shipping fees will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the destination, order value, package size, weight, and available shipping method.
Tracking Your Order
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the carrier to update tracking information after the shipment has been processed.
If your tracking information has not been updated for an extended period, please contact us at fictionplanes@outlook.com.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country or region.
Unless otherwise stated during checkout, such charges are not included in the product price or shipping fee and may be the responsibility of the recipient.
Customs requirements and charges vary by destination. Customers are responsible for providing accurate information required for customs clearance.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at fictionplanes@outlook.com.
We will attempt to update the information before shipment, but changes cannot be guaranteed once an order has entered fulfillment or has been shipped.
Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact us as soon as possible.
Please provide your order number and relevant details. For damaged packages or products, we may also request photographs to help us review the issue.
We will work with the applicable carrier or fulfillment provider to investigate and provide an appropriate resolution.
Multiple Shipments
If your order contains multiple products, the items may occasionally be shipped separately due to inventory availability or different fulfillment locations.
If this occurs, you may receive more than one package or tracking number.
Delivery Delays
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including customs inspections, carrier disruptions, severe weather, public holidays, transportation interruptions, or other unforeseen events.
We will make reasonable efforts to assist customers when shipping issues occur.
Contact Us
If you have questions about shipping, delivery, or tracking, please contact us:
FictionPlanes
Operated by Kunming Hedu Trading Co., Ltd.
Email: fictionplanes@outlook.com
Website: fictionplanes.com
Company Address:
Room 1803, Building 6, Vanke West View Community, Vanke City
Guanyinsi Community, Puji Subdistrict Office
Wuhua District, Kunming City
Yunnan Province 650000
China
U.S. Warehouse:
1807 Peck Court
Newport Beach, California 92660
United States